Frequently Asked Questions
Please read our FAQs before sending us a message.
Seed Return Policy
Native Seed Co. is the only seed supplier in Canada that guarantees germination. If you get a seed that doesn’t germinate, follow these instructions.
- Click this link and print out the Seed Return form.
- Simply fill out the required information on our Seed Return Form.
- Package seed in original packaging, along with the Seed Return Form and send it to the address listed at the bottom of the Form. (You will have to cover the fee for shipping the seeds back to us and we will cover the fee to send you the replacement seeds.)
- Allow approximately 2 weeks for us to receive and replace your seed(s).
NOTE: Requests made for seed replacement with missing information will result in delay or our inability to send out replacement seeds. Please make sure to fill out the form completely.
This replacement policy is at the sole discretion of the company and abuse of this policy will not be tolerated. We retain the right to refuse seed replacement if we suspect abuse is at play and to terminate this policy without notice.
Interac E-Transfer (Bank Payment Transfer) only
If you haven’t set up an e-transfer payee before, please click here to find the instructions (with video) to do so.
We ship all of our orders through Canada Post ExpressPost which offers a guaranteed delivery time of 2 – 3 days between MAJOR centres in Canada. Please note that some holiday times will result in mail delays over which we have no control.
You may track your package through Canada Post’s website by clicking here.
Yes, we do. RETAIL orders placed that total $150 (pre-tax) or more qualify for free shipping.
Please place the order as usual.
DO NOT SEND THE E-TRANSFER PAYMENT YET.
Once you place the order and have your order number, please send us a note with a copy of your tax-exempt information (if we don’t already have it on file) and once validated, we will amend your account tax status and process your order.